Session
Problem-solving sessions
3 articles
Three Perspectives Method. Uncovering Blind Spots
A method for uncovering our blind spots in all the situations where we keep doing the right thing but still get the wrong result, so we can figure out what actually needs to change.
Problem Solving 2 - How to Actually Solve a Problem.
A step-by-step method for solving problems by working on expectations and negative consequences instead of the gap, with a fully worked company example.
Problem Solving 1 - What a Problem Actually Is
The article breaks down the working definition of a problem into three components: expectation, gap, and subjectively perceived negative consequence. It also explains why bridging the gap alone is rarely the whole solution.